To access the Download Station you are required be logged into MyTrainz and have a Trainz Serial Number (if supplied with your product) registered:

Register with MyTrainz
Register your Trainz Serial Number

Trainz Helper (The "Download with Content Manager" button) is not supported in Trainz A New Era and TRS19.
You can click Manage Content on your game launcher to search and download from the Download Station.

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